Privacy Policy

1. Introduction

Welcome to Esson Software Solutions Limited ("Company", "we", "us", "our"). We operate the SafeRoute suite of applications, including the SafeRoute Parent App, SafeRoute Driver App, and SafeRoute Manager App (collectively referred to as the "Service").

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data. This policy is drafted in compliance with the Nigeria Data Protection Act (NDPA) 2023 and the Nigeria Data Protection Regulation (NDPR).

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Definitions

• Data Controller: Means Esson Software Solutions Limited, the entity that determines the purposes and means of the processing of Personal Data.
• Personal Data: Any information relating to an identified or identifiable natural person ("Data Subject").
• Data Subject: The living individual using our Service (e.g., Parents, Drivers, Managers, Students).
• Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
• NDPC: The Nigeria Data Protection Commission, the regulatory body responsible for data protection in Nigeria.

3. Information We Collect

We collect different types of information based on which application you are using and how you interact with our Service.

A. Information Provided by You

1. Parent App Users

• Contact Details: Name, phone number, email address, and residential address.
• Student Information: Ward/Child's name, school, grade/class, and specific pick-up/drop-off locations.
• Payment Information: We collect necessary details to process service fees. Note that we do not store card details directly; they are processed via PCI-DSS compliant gateways.

2. Driver App Users

• Profile Information: Name, phone number, driver's license details, and vehicle details.
• Verification Documents: Background check results and employment agreements.

B. Information Collected Automatically

1. Location Data (Crucial for Service)

Driver App: We collect precise real-time location data (foreground and background) during active trips to enable Live Tracking.

2. Usage & Device Data

Information including IP address, browser type, unique device identifiers, and diagnostic data.

4. Purpose of Processing

We use the collected data for the following specific purposes:

• Service Provision: To create accounts and facilitate the transportation system.
• Route Optimization: Analyzing locations to create efficient travel routes.
• Safety & Tracking: Providing real-time visibility of the bus to Parents.
• Communication: Contacting you regarding your account or service updates.
• Identification: Verifying identity to prevent unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processors, hosting services).
• For Legal Reasons: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Data Security and Retention

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.

7. Your Data Rights

Under the NDPA and NDPR, you have certain rights regarding your personal data, including:

• The right to access and obtain a copy of your personal data.
• The right to request rectification of inaccurate personal data.
• The right to request erasure of your personal data (the "right to be forgotten").
• The right to restrict or object to the processing of your data.
• The right to data portability.

To exercise these rights, please contact us using the details provided below.

8. Changes to Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

9. Contact Us and Dispute Resolution

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

If you feel your data rights have been breached, you have the right to file a complaint with the Nigeria Data Protection Commission (NDPC).